I completed my Certificate IV in Mental Health with ITHEA, as it offered entirely online learning materials that could be studied anytime. Each unit has hundreds pages reading materials and assignment at the end to be be done.Simona was my assessor and trainer. I work full-time and spend a lot of time travelling, so flexible learning was essential for me. Online, self-paced learning is challenging to keep up with, but Simona’s prompt and kind feedback, along with her encouragement, was the main reason I was able to finish the course. I thank Simona and ITHEA for this support. Additionally, ITHEA and Simona coordinated with a third-party company called Skiltrak to organise my student placement, ensuring I could complete the course on time. Without this assistance, it wouldn’t have been possible. I am grateful to ITHEA and Simona for helping me gain the skills and knowledge needed to be equipped for work in the industry. What I suggest is that some learning materials need updating to keep up with the ever-changing rules and regulations. I also think that video tutorials, coupled with reading materials, would have been helpful for more effective learning. Trainer changed during the course and Simona has been fantastic, and I realize trainer who has extensive experience with industry connection and network is crucial to guide students in the right direction through out the course.Thank you again Simona and ITHEA for providing educations for students to be equipped at work. Wish you all the best :)

S Lee