I'm writing this to express my extreme dissatisfaction with Tafe QLD Skillset Tech, especially for my position as a full fee paying student. I enrolled in the Diploma of Building and Construction Building, through online delivery and the course was overseen by SkillsTech Tafe in December 2023 in the estimating cluster. Throughout my study period from December 2023 until February 2024, I received zero and absolutely no helpful support from any of the course facilitator or lecturers. I was falling behind and unable to understand the content as I'm new to the construction sector, with zero experience and several of the tasks and assessments require applying these essential knowledge to complete them successfully. I first contacted James Emilien, whom I believed to be one of the course facilitator for the Diploma and then I was refered to Stephen Hughes. I have emailed Stephen twice from both Tafe outlook email and my personal Gmail from Jan 8 2024, and up til now, I received zero answer from him. You can see the attached email conversation. And now that I want to withdraw from the online study to move to the Tafe Ashmore for my study of the Diploma, I was refused to get a credit transfer/refund for this horrible study experience. Is this how you treat your student and your full-fee paying customer? I'm a domestic student and you don't even bother to offer the smallest help or support for my study. What an absolute joke, your level of help and support doesn't qualify for the standard of an Australian higher study instuition!

Luis Hoang